At Al Rahat Global Visa Services, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or interact with our website. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of personal information when you use our website or services:
- Personal Identification Information: Name, phone number, email address, etc.
- Travel-related Information: Visa applications, passport details, flight booking preferences, hotel bookings, etc.
- Payment Information: Payment details for our services (handled securely through trusted third-party providers).
- Technical Information: IP address, browser type, operating system, and other technical data through cookies and tracking tools.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide you with expert visa consultancy and travel services.
- To process and approve visa applications.
- To make flight and hotel bookings, and arrange holiday packages.
- To communicate with you about your inquiries, bookings, and travel updates.
- To provide customer support and assistance.
- To send you promotional offers, travel deals, and news (if you opt-in to receive them).
- To improve our website, services, and customer experience.
3. How We Protect Your Information
We are committed to protecting your personal data. We employ various security measures to safeguard your information, including encryption, firewalls, and secure servers. All sensitive payment information is processed through trusted, PCI-compliant payment gateways.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
- With trusted third-party service providers: For the purpose of processing bookings, visa applications, and other travel-related services (e.g., airlines, hotels, etc.).
- With legal authorities: If required by law or to comply with legal processes, regulations, or government requests.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience. Cookies allow us to remember your preferences and track website usage. You can manage cookie settings in your browser, but please note that some features of the website may not work if cookies are disabled.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Update: Request corrections or updates to your personal information.
- Delete: Request that we delete your personal information, subject to any legal obligations.
- Withdraw Consent: You can withdraw consent for us to process your personal data for marketing purposes at any time.
To exercise these rights, please contact us at the details provided below.
7. Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by Al Rahat Global. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.
8. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Al Rahat Global Visa Service
Phone: +971 4 554 2771 | +971 58 872 3821
Email: info@alrahatgroup.com
Address: Burjuman Business Tower, Dubai, United Arab Emirates.